Frequently Asked Questions (FAQ) – Case Craftix
Last Updated: March 26, 2026
1. What products does Case Craftix offer?
We specialize in premium printed accessories, including phone cases, MacBook cases, and watch bands. Each product is designed with craftsmanship and innovation to complement individual style while protecting devices.
2. Are Case Craftix products compatible with my device?
Each product listing includes a list of compatible models. Customers are advised to verify device compatibility before placing an order. For assistance, please contact us at support@casecraftix.shop.
3. How long does shipping take?
Processing typically takes 2–7 business days, depending on the product and our fulfillment partner’s location. Shipping times vary by destination:
United States: 3–8 business days after processing
International: 5–20 business days after processing
A tracking number will be provided once the order ships.
4. Does Case Craftix ship internationally?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout.
5. What is the return policy?
Because each product is printed on demand, we do not accept returns for change of mind. If an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery for a free replacement or refund. See our full Return Policy for details.
6. How can I track an order?
Once an order ships, a confirmation email with a tracking number will be sent to the email address provided at checkout. Orders can also be tracked by logging into the account on our website.
7. What payment methods are accepted?
We accept PayPal, Venmo (US only), and all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
8. Are there customs fees for international orders?
For orders shipped outside the United States, customs duties, taxes, or import fees may apply. These fees are not included in the shipping cost and are the responsibility of the customer.
9. Can an order be canceled or changed?
Orders enter production shortly after being placed. To request a cancellation or modification, please contact us immediately at support@casecraftix.shop. Once production has begun, changes may not be possible.
10. How do I contact customer support?
For any questions or concerns, please email us at support@casecraftix.shop. Our support team typically responds within 24–48 hours, Monday through Friday.